Terms & Conditions

Conditions of Use and Agreement

The website www.chaga.ca is operated by the company Chaga.ca. The use of this website is regulated by the terms and conditions detailed below.
Office address:
c.p. 4462
Mont-Tremblant (Québec) J8E 1A1

1. Agreement on the terms and conditions


By using the Chaga.ca website, you acknowledge that you have read and understood these terms and conditions of use and you thus accept to respect them as well as their possible modifications. Those terms and conditions constitute a contract between yourself and the company Chaga.ca. We advise you to read those conditions regularly so as to be aware of any potential changes that could be made.


2. Online buying terms


Pricing and payment

The prices are indicated in Canadian dollars and the applicable taxes are added. Chaga.ca reserves the right to modify their prices at any time.
All the transactions made through our website, particularly Chaga.ca, can only be paid with a valid credit card (Visa, MasterCard, Discover or American Express) or with a PayPal account. To know more regarding the safety of the transactions, please consult the page on our Safety and Privacy policy.

Terms of sale

A few seconds after completing your online order, you will receive a confirmation email. Please keep this email as it is your receipt for the merchandise ordered.


3. Shipping and Handling


Please consult our tab on Shipping.
For wholesale orders, please call us at (819) 688-6999 or email us at info@chaga.ca.


4. Return and Exchange Policy


Given that the product is a dietary supplement destined to be consumed, in most cases, no exchange nor return are possible through our website.



5. In case of trouble

In case of any trouble encountered during the online ordering process, please email us at info@chaga.ca. For any other problem or comment, please call us at (819) 688-6999.


6. Rules of use


All of the elements present on the Chaga.ca website are at your disposal for your personal use only and not for any commercial purposes. It is forbidden to use the logos and information contained on our websites for commercial or advertising purposes or to increase the number of visitors on other websites, without the written consent of the company Chaga.ca. 


7. Trade marks and Copyright


The trade marks and logos used or present on the websites of the company Chaga.ca are registered trade marks and logos. Nothing on the websites can be interpreted so as to allow the direct or indirect use of those trade marks and logos without the written consent of the company Chaga.ca.

All of the elements present on the websites of the company Chaga.ca, including but not limited to, the texts, articles, illustrations, pictures, images, audio and video files, software, are protected by the copyright laws and belong to the company Chaga.ca or to third parties acting as services providers. Unless in the case of an exception clearly mentioned, no element of our websites can be interpreted as giving you the right to use the copyright of the company Chaga.ca or of their content providers. 

Except for a personal use with non-commercial purposes, it is forbidden to use, copy, modify, distribute, transmit, circulate, depict, replicate, transfer, publish, download, translate, and create new works from, sell or in any way exploit any information, software, product or service offered by the website Chaga.ca.



8. Password


When you sign in to one of our services, you will need to choose a password. It is forbidden to choose or use:

  • someone else’s password with the intention of impersonating this person;
  • someone else’s password without their consent. 

You are responsible for maintaining your account, personal information and password confidentiality and Chaga.ca cannot be held liable for any unauthorized use of your account nor for any damage resulting from not respecting the safety measures detailed in this section.  It is your responsibility to notify the company Chaga.ca, by email at info@chaga.ca, as soon as possible, of any use or suspected use of your account or any possible breach or suspected breach of safety. 


9. Safety


We make every effort to ensure the protection of your personal information under our control. To know those protection and safety measures, please consult our Safety and Privacy policy.


10. Limitation of Liability


The company Chaga.ca cannot be held responsible in any way for damages of any kind that could have been caused to the users due to some technical or technological malfunctions that could occur on the websites.

The company Chaga.ca does not accept liability for any mistake that could be present on its website. The company Chaga.ca as well as any content on the Chaga.ca website cannot be held responsible for any damage, directly or indirectly linked to the use of the Chaga.ca website, such as the loss of data or of profit resulting from the use of the elements of the aforementioned websites or from mistakes or omissions contained in those elements.


11. Links to other websites

The Chaga.ca website contains links to other websites operated by other organizations. By clicking on those links, you will leave the Chaga.ca website. Please be aware that the company Chaga.ca has no control over those websites and the fact of listing them does not involve their liability in any way.



12. Applicable laws

The present agreement on terms and conditions is governed by the laws applicable in the province of Quebec.